Terms & Conditions

1. What TradePass is

TradePass is a members-only platform and industry-deal directory for Singapore's bar, hospitality, and drinks community. It lets verified industry members browse a directory of industry deals, view venue and outlet pages, see events, redeem venue deals, and access member features. It is not open to the general public.

In these Terms: Member means a verified individual member; Venue or Participating Venue means an F&B business offering deals on the platform; Deal or Offer means a discount or benefit a Venue publishes; Member ID means your unique in-app identifier shown at redemption; Redemption means using a Deal at a Venue.

2. Eligibility and membership

• Membership is for individuals currently working in Singapore's bar, hospitality, and drinks industry (for example bar, restaurant, café, hotel F&B, and related roles — the qualifying-role list is maintained in-app and may be updated).
• You may join in one of two ways (see Section 4).
• Membership is subject to verification and approval. We may approve, decline, suspend, or revoke membership at our discretion, including where eligibility cannot be verified.
• Membership is personal to you, non-transferable, and tied to a single account.
• You must provide accurate information and keep your profile up to date.

3. Your account

• You are responsible for keeping your login credentials secure and for activity under your account.
• One person, one account. Do not share your account or impersonate anyone else.
• Tell us promptly if you believe your account has been accessed without your permission.

4. How you join (the two paths)

TradePass has two onboarding paths:

1. Self-application — You apply yourself, provide your details, and agree to our Privacy Notice at the point of application.
2. Manager- or admin-added staff — A venue manager or an administrator may add you as a staff member of their outlet and attest to your active employment there. In that case you confirm your agreement to these Terms and the Privacy Notice at your first login, before your membership becomes active.

5. Verification and who qualifies

• To verify self-applications, we may require proof of your current F&B employment — for example a recent payslip, an employment contract, a letter from your manager, or a work email address — dated within a recent window.
• Manager-added members are verified through the attesting manager's account; we may re-confirm.
• Membership is tied to ACTIVE F&B employment. You must currently be employed in a qualifying role to hold and use membership.
• We may re-verify membership periodically and may request updated proof.

6. Revocation and change of employment

• If you leave the F&B industry, or change employment such that you no longer qualify, your membership may be suspended or revoked. You agree to notify us or update your profile on a change of employment.
• If the manager who attested you is removed, or the Venue leaves the platform, memberships that depended solely on that attestation may be re-verified, suspended, or revoked.
• We may suspend or revoke membership for breach of these Terms (see Sections 7 and 12).
• On revocation, your right to redeem Deals ends immediately; we handle your data as set out in the Privacy Notice.

7. Acceptable use and anti-fraud

Your membership and your Member ID are personal and non-transferable. You agree not to:

• share your account, login, or Member ID with anyone, or let another person redeem using your identity;
• on-sell, rent, or otherwise commercialise your membership or Deals;
• misrepresent party size or a Deal's conditions to obtain a benefit you are not entitled to;
• use the platform for any unlawful purpose or in breach of Singapore law;
• misuse, resell, scrape, or bulk-extract the directory, deals, member details, or any other content;
• share member details, deals, or venue information outside the platform in a way that defeats its members-only nature;
• upload content that is unlawful, misleading, infringing, or that you do not have the right to share;
• attempt to gain unauthorised access to the platform, other accounts, or our systems;
• interfere with or disrupt the platform's operation or security.

Consequences of misuse may include warning, suspension, or permanent revocation of membership, at our discretion, and — for serious or repeated abuse — a bar from re-applying. We may remove content and suspend or terminate access for any breach.

8. Redemption

• To redeem a Deal, you tap "Redeem" in the Venue's listing. The app displays your unique Member ID together with your profile photo.
• A profile photo is required. Staff visually check your Member ID and your photo to confirm you are the account holder. This visual photo check is a fraud-prevention requirement, not optional. There is no scanner and no barcode — the check is a human visual check.
• Show staff before the bill. Present your Member ID and photo before the bill is brought (or, for hotels, at check-in), so the Deal can be applied correctly.
• You must be physically present to redeem. Redemption is non-transferable — a Deal is for you, the account holder, in person.
• It is your responsibility to tell the Venue you are redeeming with TradePass, to respect each Deal's terms, and — where a Deal requires a booking — to book and to honour or cancel it.

9. Deals, events, and venue information

• Deals and events are provided by the participating venues and outlets, not by TradePass. Each Venue decides its own Deals, terms, valid hours, and any conditions (for example party-size limits or advance-booking requirements).
• We do not guarantee that any deal or event is available, accurate, current, or honoured. Availability, terms, timing, and eligibility are set by the Venue and may change or be withdrawn at any time, at the Venue's discretion.
• Always confirm a deal directly with the Venue before relying on it. Any dispute about a deal or event is between you and the Venue.

10. Venue obligations (Participating Venues)

• Honour published Deals. Apply the Deals you publish, on their stated terms and valid hours, to verified members who redeem correctly (subject to the availability and discretion in Section 9).
• Check Member ID and photo. Before applying a Deal, visually check the member's Member ID and photo to confirm they are the account holder — before the bill, or at check-in. No scanner is needed.
• Do not record personal information. You may, as a courtesy, keep a manual note of the Member ID only (no name, contact, or other personal information) if you need to follow up. No personal information is to be recorded in your records.
• Treat members respectfully; do not condition a Deal on undisclosed extra requirements.

11. Sponsor content

The platform may display sponsor logos and banner advertisements. Sponsor content is provided by the sponsors and does not imply our endorsement. We are not responsible for sponsors' products, services, or external sites.

12. Content you provide

You keep ownership of the content you add (for example, your profile text and profile photo). You grant UrbanFindr a licence to host and display that content on the platform for the purpose of operating the membership directory and enabling redemption. You are responsible for what you upload.

13. Cost

• Membership is free for verified members — there is no cost to members to join or redeem. TradePass is funded by UrbanFindr. Fees for Venues and merchants (for example, memberships for a Venue's team, or listing an offer) are set out in the commercial terms agreed with each Venue or merchant, not in these member Terms.
• Membership remains free for members. If we ever introduce a charge to members, we will notify members, update these Terms, and — where the law requires — obtain fresh consent before any charge applies to a member.

14. Availability and changes

We may change, suspend, or discontinue any part of the platform, and update these Terms, at any time. Where changes are material, we will take reasonable steps to notify members. Continued use after a change means you accept the updated Terms.

15. Disclaimers and limitation of liability

• The platform is provided "as is" and "as available", without warranties of any kind to the extent permitted by law.
• Deals are provided by Venues, not by TradePass. We are a platform connecting members and Venues; a Deal is a matter between you and the Venue. We are not liable for the acts, omissions, deals, events, or content of venues, outlets, sponsors, or other members, save as required by law.
• To the maximum extent permitted by Singapore law, UrbanFindr is not liable for any indirect, incidental, or consequential loss arising from your use of the platform.

16. Suspension and termination

• You may stop using the platform and request account deletion at any time (see the Privacy Notice).
• We may suspend or terminate your membership for breach of these Terms, on loss of eligibility (Sections 5 and 6), if a Venue or manager attestation lapses, or where reasonably necessary to protect the platform or its members.
• On termination, redemption rights end and your data is handled as set out in the Privacy Notice.

17. Governing law

These Terms are governed by the laws of Singapore, and you submit to the exclusive jurisdiction of the Singapore courts.

18. Contact

Questions about these Terms: privacy@theurbanfindr.com
(UrbanFindr Pte. Ltd., 301 Boon Keng Road, MB15, Singapore 339779).